Customer Support AOG Support

AIRCRAFT ON GROUND (AOG) & EMERGENCY CONTACT INFORMATION

During operating hours call 973-544-0136

During non-operating hours call 862-206-9356 or 973-390-4283

NORMAL OPERATING HOURS
8:30am ET to 4:45pm ET (Mon- Fri)

Valcor Engineering Corporation offers 24/7 support for all our commercial and military products. Customers can expect the following response times:

Aircraft on the Ground

– Aircraft that is grounded because a part is not readily available

Critical

– Imminent AOG or work stoppage
– Require parts by a given date

Expedite

– Part required in less than normal lead time

Valcor provides expedited repair responses for AOG support, with twenty-four (24) hour support, seven days a week. Valcor dedicates the necessary engineering resources to ensure timely return-to-service of your aircraft.

Information Needed

We can process your AOG request quicker if the information below is available:

  • Name
  • Company
  • Phone and Fax numbers
  • City and State
  • Country
  • Aircraft Tail number
  • Part Number
  • New order or Warranty/Repair?
  • Part is already at our facility or on its way?
  • PO number
  • Ship to Address
  • Preferred Carrier
  • If New Order – Quantity and Date required
  • If Warranty and Repair – Serial Number, Date shipped to us and how (Air waybill and carrier)