AOG Support

Aircraft On Ground (AOG) & Emergency Contact Information

During operating hours call 973-467-8400

During non-operating hours call 973-467-8400 and follow the prompts to be directed to our AOG Support specialist

Normal operating hours

8:15 AM – 4:45 PM

Valcor Engineering Corporation offers 24/7 support for all our commercial and military products. Customers can expect the following response times:

  • Aircraft on the Ground

  • – Aircraft that is grounded because a part is not readily available

    – We will advise action taken or ship within 4 hours of request

  • Critical

  • – Imminent AOG or work stoppage

    – Require parts by a given date

    – We will advise action taken within 24 hours

  • Expedite

  • – Part required in less than normal lead time

    – We will advise action taken within 7 days

Valcor guarantees expedited repair responses for AOG support, with twenty-four (24) hour support, seven days a week. Valcor dedicates the necessary engineering resources to ensure timely return-to-service of your aircraft.

Information Needed

We can process your AOG request quicker if the information below is available:

  • Name
  • Company
  • Phone and Fax numbers
  • City and State
  • Country
  • Aircraft Tail number
  • Part Number
  • New order or Warranty/Repair?
  • Part is already at our facility or on its way?
  • PO number
  • Ship to Address
  • Preferred Carrier
  • If New Order – Quantity and Date required
  • If Warranty and Repair – Serial Number, Date shipped to us and how (Air waybill and carrier)