Customer Service Specialist

Valcor specializes in the design and manufacture of Solenoid Valves and control components for liquids and gases in critical applications in the aerospace, nuclear, light industrial and scientific industries.

Valcor is one of the largest and most recognized suppliers of fluid control products in the aircraft, aerospace, and military fields. In fact, almost every airborne vehicle depends on Valcor in some way.

Valcor’s strength and reputation are the result of delivering high-quality, reliable fluid control products to customers with unique and hard-to-handle applications. Our heritage of more than six decades of technical innovation and reliable performance is evident in every valve we manufacture and supply to customers. Valcor’s professional production staffs take pride in applying their skills, with the latest technology and equipment, to create truly superior products.

Thus, the millions of diverse valves we’ve made have one basic thing in common: QUALITY.

Job Title Customer Service Specialist
Location Springfield, NJ
Benefits Company Sponsored Medical, Dental, Vision, Life Insurance, Company Matching 401(k)
Compensation Compensation commensurate with experience/education
We offer an excellent Benefit Package that includes Medical, Dental, Vision & Prescription, Flexible Spending and 401K Plan
Vacation, PTO, 11 holidays and generous tuition reimbursement
Overview This position provides interfaces with Valcor departments to ensure timely response to customer inquiries and issues, delivery requests and requests for information.
Key Responsibilities
  • Acknowledge orders and advise customers of order changes, shipping and delivery dates, price changes, terms of sale or other conditions in accordance with policies or other changes such as delays, models discontinued, etc.
  • Update customer portals daily (shipments, Purchase orders and RFQ’s)
  • Interface with other departments to ensure customer orders are processed timely
  • Work with Engineering relative to technical or engineering data application requirements applicable to orders
  • Follow up complaints which may require replacements, repair or other adjustments to customers’ satisfaction with established policies
  • Compile quotations form prevailing price lists, using established procedures
  • Heavy contact with assigned customers
  • Provide management with reports as required
  • Assist and provide recommendations concerning procedures, personnel equipment or other improvements that may better the overall effectiveness of the company
  • Work within the team to ensure accurate and timely response to customer requirements
Education, Skills and Requirements
  • Bachelor’s Degree preferred (Business, Communications etc.) or a minimum of 3+ years’ experience
  • Excellent verbal and written communications skills. Team player is a must